Turnaround time begins only after ALL required information, files, and payment have been received. Any delays in providing requested materials will automatically extend the delivery date.Estimated turnaround times:Logos: 7–10 business daysFlyers: 5–7 business daysYouTube Essentials: 6–10 business daysWebsite Designs: 14–20 business daysPlease note that these are estimated timeframes and may vary depending on project complexity, revision requests, or workload.

My business hours are Tuesday through Friday.Consultation Hours: 12:00 PM – 4:00 PMResponse Time: 24hrs–48hrs Messages sent outside business hours, on weekends, or public holidays will be answered during the next business day. Multiple follow-up messages will not speed up response times.

All sales are final. We operate under a strict NO REFUND policy.50% deposits are non-refundable under all circumstances.Once work has begun, payments cannot be refunded for any reason.Approval of concepts, revisions, or final files confirms your acceptance of the work.It is your responsibility to communicate all requested changes before final approval.Please ensure you are completely satisfied before approving your final design, as additional changes after approval will incur extra fees.

Only high-resolution, original-quality images will be accepted.The following will NOT be accepted:ScreenshotsBlurry imagesPixelated imagesImages downloaded from social mediaLow-resolution filesProviding poor-quality images may delay your project or require you to submit replacement files before work can begin.

Within 24–48 hours, you will receive an email containing your project questionnaire and all required instructions.To avoid delays:All information must be typed clearly (do not send screenshots).Ensure all text is final before submission.Submit all required files in high quality.Double-check spelling, contact details, and other information before sending.Your project will not begin until every required item has been received. Delays in providing information will extend your turnaround time.

Every project includes a maximum of TWO (2) revision rounds unless otherwise stated.Please note:Additional revision rounds are charged at €50 per session.Revision requests must be submitted as one complete list. Multiple small requests count as additional revision sessions.Changes that differ from the original design brief or require redesigning concepts will be billed separately.Once final files have been been delivered, any modifications requested within 5 days are subject to an €80 reopening fee, plus any applicable design charges.No revisions will be accepted after the 5-day revision window has expired.